We prioritize the quality and freshness of your plant-based nutrition. We offer a clear return process to ensure your complete satisfaction.
- Eligibility for Returns: Due to the nature of food products, we can only accept returns for items that are unopened, in their original factory-sealed packaging, and returned within 7 days of delivery.
- Return Process: Please contact our support team with your order number. Once we verify the item’s condition, we will provide you with instructions for the return shipment.
- Refund Methodology: Upon receiving and inspecting the returned product, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the credit to appear.
- Damaged or Incorrect Items: If you receive a product that is damaged or does not match your order, notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost.
- Final Sale: For health and safety reasons, any product that has been opened or shows signs of tampering is not eligible for a return or refund.